Fixing offer

Home Emergencies

Product Description:

Not all home repairs are covered by your standard insurance policies. Europ Assistance SA has packaged benefits specific to these incidents. We are not providing an alternative to home insurance, rather an additional benefit to provide solutions to your home repair and issues.

Product Benefits:

Access to 24-hour emergency call centre. The benefit includes callout fee, labour and parts and materials up to a maximum of R1,000 per incident. Limited to 3 incidents per annum.


Blocked toilet, pipe or drain preventing the smooth flow of water or creating an overflow or backup
Burst tap or showerhead creating an inability to control the water flow resulting in water wastage. This does not include the replacement of washers.
Physical breakage or burst pipe resulting in significant water wastage in the home or on the property.
Broken or burst hot water heating system i.e. electrical, solar or gas geyser. This benefit includes the repair of faulty components or even just the inability to reignite the pilot light.
Geysers overflow valves (lacto and pressure release).


Power failure in the home or within the property boundary. We provide assistance to restore power to the house on condition that the source of the failure is as result of the failure of a component located on the property. We will not be able to provide assistance where the power failure is as a result of an area-wide blackout.

All parts are covered by the manufacturer’s warranty.


A locksmith will be dispatched in the event that a member cannot gain access to their house as a result of a lost or broken key. Where the safety or security of your home has been compromised due to a broken, damaged or jammed lock or door. All parts are covered by the manufacturer’s warranty


Repair to the power supply of an electric garage motor (only at the client’s primary residence).

Repair to stove plates, washing machines, fridges and freezers where a complete malfunction of the appliance has occurred (only at the client’s primary residence).


Product Description:

Break-ins and forced entry into a property can leave the homeowner vulnerable and exposed. Where access to a property is not secure, Europ Assistance SA will arrange for an unarmed Grade D guard to be stationed at the property for a maximum of 12 hours or until the property is secured, whichever occurs first.

Product Benefits:

AH ASSIST will facilitate the provision of security guard if the property is damaged as a result of a break-in and forced entry into a property. The guard would be available for up to a maximum of 12 hours or until the property has been secured, whichever occurs first. This service is only available in the following areas: Matsapha , Mbabane, ArmouryRobertville, Aliwal North Depot, Ballito, Bethlehem, Bloemfontein, Butterworth, Cape Town, Control Room – Robertville, Durban, East London, East Rand, Engcobo Depot, George, Graaff-Reinett Depot, Johannesburg - City South, Johannesburg – North West, Kimberley, Klerksdorp, Kokstad, Kroonstad, Ladysmith / Bergville / Estcourt, Moralla, (Liembo), Midrand, Mafikeng, Makhado (Louis Trichardt,) Malelane Depot, Mthatha, Marble Hall, Nelspruit, Newcastle, Pietermaritzburg, Pinetown, Polokwane, Pongola, Port Elizabeth, Port Shepstone, Pretoria, Queenstown, Qwa Qwa, Richards Bay / Eshowe, Rustenburg, Sibasa, Standerton, Steelport, Upington, Vereeniging, Vryburg, Vryheid / Ulundi, Welkom, Witbank, Worcester.

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0861 797 775

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